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Support

We usually reply within one business day · Naples, Florida

Questions about Rushbelle, the Season Pass, or your account? Email support@rushbelle.com.

Common questions

Where does Rushbelle’s information come from?

Official sources: university Panhellenic and Fraternity and Sorority Life offices, chapter and national websites, and registration portals. Each fact shows its source. When this year’s Rush schedule isn’t posted yet, the app shows last season’s, clearly labeled. Dates and costs can change, so always confirm with your campus Panhellenic. If something looks wrong, email us with the school and what you found.

What is the Season Pass?

The Rushbelle Pro Season Pass is a one-time purchase through Apple that unlocks Rushbelle Pro for six months from the day you buy it. It never renews and you are never charged again. The price is shown in the app before you buy. Search is always included for everyone.

I bought the Season Pass. Where is my Pro access?

Tap the gear at the top right, open your subscription, and tap Restore purchases. Make sure you are signed in to the same Apple account you bought with. If it still doesn’t appear, email us with the email on your Rushbelle account.

Can I get a refund?

Purchases are made through Apple, so Apple handles refunds at reportaproblem.apple.com.

Who can see my notes and ranking?

Only you. Your stars, notes, and ranking are saved on your phone for your own reference. Share my list sends your order and stars as a text, never your notes.

How old do I have to be?

16 for an account, 17 for friends and messages, and 18 for meetups and featured Bid Day photos.

How do meetups work?

Meetups are created and run by members, not by Rushbelle. Rushbelle provides the platform; hosts run their own plans. Meet in a public place and bring a friend. You can report or block anyone from the screen where you see them.

How do I report someone?

Tap report on the message, meetup, or profile. Our team reviews every report. If anyone is in danger, call 911 first.

How do I delete my account?

Tap the gear at the top right, then Delete account. Details: Delete Your Account.

Is my data shared or sold?

Rushbelle never sells personal information. See the App Privacy Policy and the California Privacy Notice.

Chapters and partners

Chapter officers and national organizations can request Claimed Page and Chapter Pro access from inside the app. See the Partner Terms, or email support@rushbelle.com.